Pickivo Terms of Service

Agreeing to these terms

These Terms of Service are an agreement between you and Click AI Limited ("Click AI", "we", "us"), which operates the Pickivo app and the website at pickivo.app.

By signing in to or using Pickivo, you agree to these terms. If you don't agree, don't use Pickivo.

Our Privacy Policy explains how we handle your information, and the notices the app shows before you add a photo explain how AI processing works. Purchases you make through Google Play are also covered by Google Play's terms.

Nothing in these terms takes away rights you have under laws that can't be changed by contract, such as consumer protection laws.

Who can use Pickivo

You can use Pickivo if you're an adult in the United States with an Android device.

• You must be at least 18 years old and able to enter into a binding contract.
• Pickivo is offered only in the United States, in English, through Google Play on Android.
• You must not be barred from using the service under applicable law.

You can browse the sample items without an account. To add photos, import items, create looks and use credits, you need an account and must accept the two agreements the app asks for before you add a photo.

Your account

Your account is personal to you, and you're responsible for keeping access to it secure.

• You sign in with Google or with a 6-digit code that we email to you. Pickivo doesn't use passwords.
• An account is for one person, you. Don't share it, sell it or use someone else's account.
• Use an email address that you control. We use it to sign you in and to contact you about your account.
• Anyone who can access your email account or Google account may be able to sign in to Pickivo, so keep them secure. You're responsible for activity in your account. Tell us at support@pickivo.app if you think someone else has used it.
• If you sign in with Google and your Google email is the same address you use with email codes, both sign-in methods open the same account.

Your content and the permission you give us

You keep your rights in what you add to Pickivo, and you give us only the permission we need to provide Pickivo to you.

"Your content" means the photos, item images, links, adjustment text, reports and feedback you add, and the looks we create for you.

You give Click AI a non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit and display your content, and to modify it (for example, to resize it or to create a look from it), only to provide, secure and support Pickivo for you. This includes sending it to the service providers described in our Privacy Policy, handling your reports and support requests, and meeting our legal obligations. The license ends when your content is deleted from our systems as the Privacy Policy describes, except for copies a provider has already received and records we keep as that policy describes.

We don't use your photos or looks in our marketing, and we don't use them to train our own AI models.

We don't claim ownership of your photos or of the looks created for you. A look can include designs, logos or trademarks that belong to the maker or seller of the item, and they keep their rights. You're responsible for how you use and share your looks.

You confirm that you have the rights needed to add your content and to let us process it as these terms describe.

Photo and content rules

Pickivo is for previewing everyday clothing on yourself, and everything you add or ask for must follow these rules.

• Use only photos of yourself, with nobody else in the picture.
• Don't add photos of anyone under 18, or of any other person, even if they agree.
• Don't add nude, sexual or sexually suggestive images, or images of underwear, lingerie, swimwear or fetish clothing.
• Don't ask Pickivo to change your body shape, face or hair, to make clothing more revealing or see-through, or to remove clothing.
• Don't add content that is illegal, hateful, harassing or violent, or that infringes someone else's rights.
• Add item images only for your own use in Pickivo, and don't add images you aren't allowed to use.

Adjustments change only the selected item of clothing, for example its length or fit. The Remove extra clothes adjustment only removes clothing that the AI added by mistake.

We and our AI providers may refuse or block requests that break these rules or that a provider won't process, and we may delete content that breaks them.

What an AI preview is

A look is an AI-generated image, not a photo of you wearing the real product.

• It can be wrong about the item's size, fit, length, shape, fabric, color, pattern or details, and about your appearance.
• Pickivo doesn't measure you or recommend sizes. It doesn't promise fit, comfort or quality, or show how the clothing will look on you in real life.
• Back and side views are predicted from your front look and the item's front image, so details the AI can't see, such as prints, cut-outs or fastenings on the back, may be missing or invented. These views are labeled AI guess, even if you've added your own back or side photo.
• If you ask for a different color, the result is the AI's imagination and is labeled AI color. It doesn't mean the retailer sells that color.
• These labels stay on the images when you save or share them.

Check the item shown before you confirm a try-on. If it's the wrong item or color, choose Upload a screenshot instead. When you decide what to buy, rely on the retailer's information, such as its size chart, product details and return policy.

Credits

Credits pay for the images Pickivo creates: 1 credit creates 1 image.

What credits pay for

• Each image costs 1 credit: a front try-on, a back view, a side view or an adjustment.
• Your first adjustment on each look is free. If that adjustment fails, or you cancel it before it starts, you can still use your free adjustment.
• Before you submit, the app shows the cost, your balance and which credits will be used. Nothing is charged until you confirm.
• Viewing, comparing, saving and sharing your existing looks don't cost credits. Importing an item doesn't either.

Ways to get credits

How credits are used

• Credits are used in this order: Subscription (Pickivo Plus), then Bonus (welcome, daily and replacement credits), then Ad reward, then Purchased. Within each type, credits that expire first are used first.
• When we accept a try-on, we set aside the credits it needs. They're used up only when the image is created and saved to your account. If an image fails, its credits go back to your balance.
• If you cancel a try-on before it starts, its credits go back to your balance. Credits that expired while they were set aside aren't replaced when you cancel.
• If only part of a request succeeds, for example the back view works but the side view doesn't, you pay only for the images you receive.
• If we can't confirm whether a try-on went through, we won't resubmit it automatically. Check My Looks before you try again.
• Not liking a result isn't a failure, so its credit isn't returned automatically. You can use Adjust, or tell us about a problem with Report this result.
• Deleting a look doesn't return the credits spent on it.

Credit rules

• Credits have no cash value. They can't be sold, transferred to another account, exchanged for cash or used outside Pickivo.
• Credits aren't refundable, except where the law or Google Play's policies require it. Refunds of purchases are covered in Pickivo Plus, credit packs and refunds.
• If Google Play refunds or reverses a purchase, we remove the unused credits that came from it. Your balance won't go below zero.
• Credits are lost when your account is deleted or closed.

Pickivo Plus, credit packs and refunds

Pickivo sells one monthly subscription, Pickivo Plus, and two one-time credit packs, all through Google Play. There's no free trial.

• Pickivo Plus: 80 credits for each paid monthly billing period. The current U.S. price is $5.99 per month.
• 15 credits: a one-time purchase, currently $2.99.
• 50 credits: a one-time purchase, currently $7.99.

Google Play shows the price, including any tax, before you pay, and that is the price you pay. Paid options appear in the app after your first successful look.

A pending payment doesn't add credits until Google Play confirms it. Restore purchases checks your purchases with Google Play again, and it never adds the same credits twice.

Automatic renewal

• Pickivo Plus renews automatically every month, and Google Play charges your payment method each time, until you cancel. Billing periods follow Google Play's schedule.
• Each time a payment succeeds, we add 80 credits. Unused Plus credits expire at the end of their billing period and don't roll over.
• If Google Play can't charge you, your remaining Plus credits stay available during Google Play's grace period, but new monthly credits are added only after a payment succeeds.
• When Plus ends, you keep credits from credit packs, ads, and the welcome and daily rewards, according to their own expiry dates.

Cancelling

You can cancel Pickivo Plus at any time in Google Play. Open the Play Store app, tap your profile picture, then Payments & subscriptions → Subscriptions → Pickivo → Cancel subscription. You can also go to Google Play subscriptions, or use You → Pickivo Plus → Manage subscription in the app.

After you cancel, Plus stays active until the end of the period you've paid for. Uninstalling the app, signing out or closing your account doesn't cancel a subscription by itself.

Refunds

Refunds are handled under Google Play's refund policies and applicable law. To ask for a refund, use Google Play's refund process for the order. If you need help, contact support@pickivo.app with your Google Play order number.

Cancelling a subscription, closing your account and getting credits back after a failed image are not refunds of money.

Rewarded ads

You can choose to watch ads to earn credits, and Google provides those ads.

• Watching ads is optional. Each ad plays only when you tap to watch it.
• Google confirms to our server that you finished an ad. Your progress updates only after that confirmation, which can take a moment; until then, the app shows Adding your credit…. You don't need to watch the same ad again.
• Each completed set of verified ads earns 1 credit. The app shows how many ads earn a credit (currently 2) and how many you can watch today (currently 2 per day). Verified progress toward your next credit doesn't expire. If we change the number of ads per credit, progress you've already earned still counts.
• Ads depend on availability, and we can't promise one will always be available.
• Don't use automation, emulators or other ways to fake ad views. We may withhold or remove credits earned that way.

Our Privacy Policy explains the data Google's ad software collects and your ad choices.

Retailers and Buy it links

Pickivo helps you preview clothing sold by retailers, but it isn't a store and doesn't sell anything except credits and Pickivo Plus.

• Pickivo isn't affiliated with or endorsed by Amazon or SHEIN. Amazon and SHEIN are trademarks of their owners.
• When you share a product link, we read the product's public title, image, color, price and rating so you can try the item on. We use them only to show you the item and create your private preview.
• Prices and ratings are shown with the date we read them and can change. The retailer's own page is what counts.
• Buy it opens the original product link in your browser or the retailer's app. Any purchase, payment, delivery, sizing, return or refund is between you and the retailer and is covered by the retailer's terms.
• We aren't responsible for retailers' products, prices, stock, sites or apps.
• What you buy from a retailer is separate from your purchases of credits or Pickivo Plus.

Intellectual property

Pickivo belongs to Click AI or its licensors, and you may use it under these terms.

The app, its design, software, text and sample images, and the Pickivo name and logo, belong to Click AI or its licensors and are protected by intellectual property laws. We give you a personal, non-exclusive, non-transferable, revocable license to use the app on your Android device for your personal use under these terms.

Third-party names, product images and trademarks shown in Pickivo belong to their owners.

If you send us ideas or feedback, we may use them without any obligation to you.

If you believe something in Pickivo infringes your rights, email legal@pickivo.app with the details.

Prohibited conduct

Don't misuse Pickivo or harm other people with it. In particular, don't:

• break the photo and content rules;
• use Pickivo to harass, impersonate or sexualize anyone, or to create misleading images of anyone;
• remove AI labels, or present a look as a real photo in order to mislead others;
• abuse purchases, refunds, ad rewards or free credits, for example through fraud, fake accounts or automation;
• access Pickivo by automated means, scrape it, or overload or disrupt it;
• try to get around our limits or security, or to access other people's accounts or content;
• try to make the AI produce content these terms don't allow, including by putting instructions in images, item details or adjustment text;
• copy, modify, reverse engineer, resell or redistribute the app, except where the law allows it;
• use Pickivo in a way that breaks any law.

Suspension and termination

You can stop using Pickivo at any time, and we can suspend or end your access if you break these terms.

Our Privacy Policy explains how to close your account and what happens to your information.

We may suspend or end your access, refuse a request or remove content if you break these terms, if we reasonably suspect fraud or abuse, if we need to protect users, Pickivo or others, or if the law requires it. Where appropriate, we'll tell you why. If we close your account because you broke these terms, your unused credits are lost unless the law requires otherwise.

Sections that by their nature should continue after your use ends will continue, including the credit rules and the sections on intellectual property, disclaimers and limitation of liability.

Changes to the service and availability

Pickivo will change over time, and it depends on outside services that aren't always available.

• We may add, change or remove features, change how credits are earned or used, and change prices for future purchases. Credits already in your balance keep the expiry they had when you received them.
• Pickivo relies on outside services, such as AI providers, Google and retailers. Features can be slow, limited or temporarily unavailable. For example, we may pause new try-ons while a provider has problems, and Amazon imports may pause when a daily limit is reached.
• You need an internet connection to create try-ons, claim credits and make purchases.
• We may require you to update the app to keep using it.

Disclaimers

We provide Pickivo as it is, without promises beyond those in these terms.

To the fullest extent permitted by law, Pickivo is provided "as is" and "as available". We don't promise that it will be uninterrupted or error-free, that looks will match the real clothing, or that it will meet your needs. To the fullest extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement.

Some states don't allow these disclaimers, so some of them may not apply to you, and you may have other rights under your state's law.

Limitation of liability

To the extent the law allows, we aren't responsible for indirect losses that result from using Pickivo.

To the fullest extent permitted by law, Click AI and its affiliates, directors, employees and service providers won't be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising from or relating to Pickivo or these terms, even if we've been told such damages are possible.

To the same extent, we aren't responsible for purchases you make from retailers based on a look, or for retailers' products and services.

Nothing in these terms limits or excludes liability that can't be limited or excluded under applicable law.

Changes to these terms

We may update these terms, and we'll tell you before material changes take effect.

We'll post the new version on this page with a new effective date. If a change is material, we'll tell you in the app or by email before it takes effect. If you keep using Pickivo after a change takes effect, you accept the updated terms. If you don't agree, stop using Pickivo before then.

General

A few standard points apply to the whole agreement.

• These terms, together with our Privacy Policy and the notices in the app, are the whole agreement between you and us about Pickivo.
• If any part of these terms is found unenforceable, the rest stays in effect.
• If we don't enforce part of these terms right away, we haven't given up the right to enforce it later.
• You can't transfer your rights under these terms. We may transfer ours as part of a merger, reorganization or sale of Pickivo or our business.
• These terms are written in English.

Contact us

Pickivo is operated by Click AI Limited. Email us at the address that fits your question.

• legal@pickivo.app: legal notices and questions about these terms.
• support@pickivo.app: help with the app, your account, credits and purchases.
• privacy@pickivo.app: privacy questions and requests.